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rate a company - Bank of America Home Loans

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.97)
Average Minutes: 55

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
  2 25    
  1 999    
  1 40    
  3 10    
  2 17    
  3 10    
  4 5    
  1 40    
  2 10    
  2 20    
  4 5    
  3 45    
  2 0    
  3 6    
  3 10    
  3 10    
  3 10    
  1 12    
  1 17    
  1 5    
[1/2]

Company Information

customer service phone: 800-669-5864
customer service email:  
customer service url: http://my.countrywide.com/ContactUs.aspx?linkid=PCFT009

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