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rate a company - ADT Security Services

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (3.75)
Average Minutes: 4

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
4/3/2010 3:02:56 PM 4 1 Yes Chicago area office "out of their way" helpful.
1/19/2009 11:37:35 AM 2 10 Yes human service bad, unwilling and unable to direct to upper management for resolution to problems in billing
1/10/2009 5:07:07 PM 4 2 Yes  
8/21/2008 2:05:22 PM 5 3 Yes  

Company Information
customer service phone: 888-238-2727
customer service email:  
customer service url: http://www.adt.com/customer_service/

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