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Aeroplan
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reat customer svc
Rate the company's
customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:
Minutes to get to a human:
Was the agent understandable?
Yes
No
comments:
Your email (optional):
Consumer Rating:
(1.46)
Average Minutes:
23
Previous Feedback
date (pst) *
r
ating
m
inutes
Understandable Y/N
c
omments
2/18/2009 7:30:22 PM
1
0
No
about as efficient as the government that owns them.!!
1/18/2009 11:48:10 AM
0
20
No
people with no customer service skills - "its their way or noway"
10/22/2008 10:41:40 AM
0
0
N/A. Pressed appropriate buttons, right up until it said "Please wait. An agent will be right with you." and then was disconnected!
9/24/2008 7:04:00 AM
2
20
Yes
transferred to another queue & waited on hold before hanging up. The 1, * given on get human does not work anymore.
9/20/2008 3:47:45 PM
1
30
No
Try getting air miles that they forgot to give you....good luck
6/7/2008 11:48:05 AM
0
0
Completely useless
5/20/2008 9:36:36 PM
3
20
Yes
5/7/2008 6:22:42 AM
1
0
No
Agree. Worst service of any major western airline
3/24/2008 4:06:27 PM
1
60
the worst company for consumer service. Aeroplan is a scam, nothing else
5
2
1
20
1
120
3
5
Company Information
customer service phone:
800-361-5373
customer service email:
customer service url:
http://www.aeroplan.com/help/contact_us.do
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