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rate a company - Aeroplan

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.46)
Average Minutes: 23

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
2/18/2009 7:30:22 PM 1 0 No about as efficient as the government that owns them.!!
1/18/2009 11:48:10 AM 0 20 No people with no customer service skills - "its their way or noway"
10/22/2008 10:41:40 AM 0 0 N/A. Pressed appropriate buttons, right up until it said "Please wait. An agent will be right with you." and then was disconnected!
9/24/2008 7:04:00 AM 2 20 Yes transferred to another queue & waited on hold before hanging up. The 1, * given on get human does not work anymore.
9/20/2008 3:47:45 PM 1 30 No Try getting air miles that they forgot to give you....good luck
6/7/2008 11:48:05 AM 0 0 Completely useless
5/20/2008 9:36:36 PM 3 20 Yes  
5/7/2008 6:22:42 AM 1 0 No Agree. Worst service of any major western airline
3/24/2008 4:06:27 PM 1 60   the worst company for consumer service. Aeroplan is a scam, nothing else
  5 2    
  1 20    
  1 120    
  3 5    

Company Information
customer service phone: 800-361-5373
customer service email:  
customer service url: http://www.aeroplan.com/help/contact_us.do

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