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rate a company - Abbey

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (2.8)
Average Minutes: 14

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
7/8/2008 2:53:14 AM 2 22 No Absolutely dreadful service. Held on for ever then had a stroppy individual who was more concerned about going for his break, thought I could not hear for some reason his chat with his collegue!! Am changing my Bank today..........
6/5/2008 7:47:36 AM 5 0 Yes Request a call back from their website, hold the line and dont press anything and you get transferred to someone in england almost instantly.
5/28/2008 2:48:57 PM 2 8 No Indian with very strong accent,Ihave worked in NHSwith 90%asian doctors but still couldn't understand the operator ans he did not know where Birmingham was....
5/20/2008 8:10:26 AM 2 5 Yes repeatedly got cut off
  3 37    

Company Information

customer service phone: 0845 9724724
customer service email:  
customer service url:  

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