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rate a company - Southwest Airlines

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (4.29)
Average Minutes: 1

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
7/12/2016 8:58:45 AM 5 5 Yes Professional, courteous, responsive, helpful.
5/16/2016 9:13:41 AM 0 0 No No matter what button I pushed, all I got was a series of commercials. Then, the computer hung up on me. I tried to send them email but they requires numbers that I don't have because I have not flown with them before and do not belong to their clubs.
  5 0    
  5 0    
  5 0    
  5 0    
  5 0    

Company Information

customer service phone: 800-435-9792
customer service email:  
customer service url: http://www.southwest.com/travel_center/luvbook.html

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