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rate a company - Southwest Airlines

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (4.38)
Average Minutes: 1

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
6/6/2017 8:51:02 AM 5 2 Yes I needed to give my daughter my ticket so she could get back to work so she wasn't fired when my father passed away. The agent was extremely helpful and compassionate to our family. He changed the ticket to her name without fees or penalties. Excellent customer service! I will only fly Southwest now.
7/12/2016 8:58:45 AM 5 5 Yes Professional, courteous, responsive, helpful.
5/16/2016 9:13:41 AM 0 0 No No matter what button I pushed, all I got was a series of commercials. Then, the computer hung up on me. I tried to send them email but they requires numbers that I don't have because I have not flown with them before and do not belong to their clubs.
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Company Information

customer service phone: 800-435-9792
customer service email:  
customer service url: http://www.southwest.com/travel_center/luvbook.html

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