I needed to give my daughter my ticket so she could get back to work so she wasn't fired when my father passed away. The agent was extremely helpful and compassionate to our family. He changed the ticket to her name without fees or penalties. Excellent customer service! I will only fly Southwest now.
7/12/2016 8:58:45 AM
Professional, courteous, responsive, helpful.
5/16/2016 9:13:41 AM
No matter what button I pushed, all I got was a series of commercials. Then, the computer hung up on me.
I tried to send them email but they requires numbers that I don't have because I have not flown with them before and do not belong to their clubs.