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rate a company - Northwest Airlines

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.89)
Average Minutes: 47

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
  5 1    
  1 50    
  2 5    
  1 20    
  1 2    
  2 30    
  1 25    
  3 5    
  2 0    
  1 120    
  1 45    
  5 0    
  1 5    
  1 25    
  1 30    
  1 120    
  1      
  1 45    
  2 30    
  1 20    
[1/3]

Company Information

customer service phone: 800-692-6980
customer service email:  
customer service url: http://www.nwa.com/talk/

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