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rate a company - American Airlines

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (3.13)
Average Minutes: 12

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
  3 0    
  1 2    
  3 10    
  1 120    
  4 13    
  1 10    
  2 54    
  2 20    
  5 5    
  1 8    
  5 2    
  1 5    
  5 5    
  5 0    
  3 5    
  3 3    
  2 3    
  3 2    
  4 7    
  2 20    
[1/4]

Company Information
customer service phone: 800-433-7300
customer service email:  
customer service url: http://www.aa.com/apps/utility/contactAA/ContactAAHome.jhtml?fileName=aaCustomerRelations.jhtml

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