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American Airlines
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reat customer svc
Rate the company's
customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:
Minutes to get to a human:
Was the agent understandable?
Yes
No
comments:
Your email (optional):
Consumer Rating:
(3.13)
Average Minutes:
12
Previous Feedback
date (pst) *
r
ating
m
inutes
Understandable Y/N
c
omments
3
0
1
2
3
10
1
120
4
13
1
10
2
54
2
20
5
5
1
8
5
2
1
5
5
5
5
0
3
5
3
3
2
3
3
2
4
7
2
20
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Company Information
customer service phone:
800-433-7300
customer service email:
customer service url:
http://www.aa.com/apps/utility/contactAA/ContactAAHome.jhtml?fileName=aaCustomerRelations.jhtml
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