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rate a company - American Express

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (2.62)
Average Minutes: 23

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
6/8/2016 8:15:13 AM 1 0 Hangup the phone after waiting 60 long minutes...
3/4/2016 6:29:07 AM 1 1 yes 1
3/4/2016 6:29:05 AM 1 1 yes 1
3/4/2016 6:29:05 AM 1 0 yes 1
3/4/2016 6:28:48 AM 1 1 -1' 1
3/4/2016 6:28:43 AM 1 1 yes -1'
  4 1    
  4 12    
  4 10    
  4 10    
  2 10    
  5 1    
  2 3    
  1 90    
  1 55    
  1 25    
  1 15    
  1 2    
  4 1    
  5 0    
[1/7]

Company Information

customer service phone: 800-528-4800
customer service email:  
customer service url: http://www10.americanexpress.com/sif/cda/page/0,1641,24679,00.asp?referrer=ushome§ion=topnav

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