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rate a company - Air Canada

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.85)
Average Minutes: 22

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
10/6/2008 2:14:31 PM 1 3 No Difficult to understand. Another Indian call centre
9/23/2008 11:59:12 AM 0 0 No I sent several emails about past travel issues and got no where. They get a -10 out of 10. The only human you can speak to is flight reservations.
9/21/2008 9:41:55 AM 1 0  
9/14/2008 7:57:44 AM 3 1 Yes  
5/1/2008 4:54:40 PM 3 0 Yes Be careful that you don't feed the agent too much information all at once. They are easily confused. Best to feed one piece of info at a time, and answer their questions.
4/18/2008 7:19:47 PM 2 13 Yes  
3/21/2008 10:08:56 AM 4 3    
3/21/2008 10:08:36 AM 4 0    
3/21/2008 10:08:01 AM 4 1    
3/12/2008 10:13:08 AM 0 0    
  3 27    
  2 22    
  2 28    
  1 130    
  1 120    
  1 30    
  1 25    
  2 1    
  1 42    
  1 0    

Company Information

customer service phone: 888-247-2262
customer service email:  
customer service url: http://www.aircanada.com/en/customercare/

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