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rate a company - AT&T Consumer Services

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Wireless from AT&T

Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.63)
Average Minutes: 34

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
1/12/2017 11:17:25 AM 5 1 Yes Amazed to get through and frustration mitigated using your info! Talked to 2 reps: one to pay overdue bill and one to discuss landline repair. Both were professional and helpful. Excellent!
10/28/2015 1:49:00 AM 1 1 yes 1
10/28/2015 1:48:59 AM 1 1 yes 1
10/28/2015 1:48:59 AM 1 0 yes 1
10/28/2015 1:48:56 AM 1 1 -1' 1
8/27/2015 1:01:52 AM 1 1 yes 1
8/27/2015 1:01:51 AM 1 1 yes 1
8/27/2015 1:01:50 AM 1 0 yes 1
8/27/2015 1:01:47 AM 1 1 -1' 1
8/27/2015 1:01:46 AM 1 1 yes -1'
8/17/2015 6:53:38 AM 2 20 No very long hold times! very loud constant ads when on hold! when you finally get someone they can't your info. always trying to sell you something else.
  1 30    
  3 10    
  3 24    
  2 26    
  1 40    
  1 30    
  1 15    
  1 20    
  2 100    
[1/26]

Company Information

customer service phone: 800-288-2747
customer service email:  
customer service url: http://att.sbc.com/gen/general?pid=1080&cdvn=landinglocalization<ype=contactus

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