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rate a company - Sears

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.86)
Average Minutes: 25

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
7/31/2017 11:16:57 AM 0 500 No I've been trying to reach Sears for two weeks. No response at Willow Grove Pennsylvania store: (215) 784-1200 Only recording telling employees if they are not coming to work to leave name and their ID number Machine tells customers to leave message. No return calls. No one answers in the store. Calling headquarters: get someone in Korea. No one answers at headquarters in Chicago. Do not buy anything from Sears as service is unheard of: there is no customer service ! Salesman, Kevin at Willow Grove store: Poor. Lies to customers.
7/31/2017 11:14:08 AM 0 50 No I've been trying to reach Sears for two weeks. No response at Willow Grove Pennsylvania store: (215) 784-1200 Only recording telling employees if they are not coming to work to leave name and their ID number Machine tells customers to leave message. No return calls. No one answers in the store. Calling headquarters: get someone in Korea. No one answers at headquarters in Chicago. Do not buy anything from Sears as service is unheard of: there is no customer service ! Salesman, Kevin at Willow Grove store: Poor. Lies to customers.
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Company Information

customer service phone: 800-469-4663
customer service email:  
customer service url: http://www.sears.com/sr/misc/sears/custserv/custserv_index_contact_us.jsp?

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