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rate a company - Ikea

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.54)
Average Minutes: 53

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
1/11/2017 10:56:49 AM 0 0  
3/1/2016 1:38:39 AM 1 1 yes 1
3/1/2016 1:38:38 AM 1 1 yes 1
3/1/2016 1:38:37 AM 1 0 yes 1
3/1/2016 1:38:34 AM 1 1 -1' 1
1/2/2016 4:49:11 PM 1 20 No Never got a human. Two calls 10+ min each. Gave up both times. Now on hold for the third time going on 11 min while I type this. How do I get a human to come to my home to measure for cabinets? They advertise the service then make it impossible to use it. Their hold msg is actually telling me that shopping is about convenience. Apparently not. Buzzzzzzzzare.
1/2/2016 4:49:09 PM 1 20 No Never got a human. Two calls 10+ min each. Gave up both times. Now on hold for the third time going on 11 min while I type this. How do I get a human to come to my home to measure for cabinets? They advertise the service then make it impossible to use it. Their hold msg is actually telling me that shopping is about convenience. Apparently not. Buzzzzzzzzare.
1/2/2016 4:49:09 PM 1 20 No Never got a human. Two calls 10+ min each. Gave up both times. Now on hold for the third time going on 11 min while I type this. How do I get a human to come to my home to measure for cabinets? They advertise the service then make it impossible to use it. Their hold msg is actually telling me that shopping is about convenience. Apparently not. Buzzzzzzzzare.
1/2/2016 4:49:07 PM 1 20 No Never got a human. Two calls 10+ min each. Gave up both times. Now on hold for the third time going on 11 min while I type this. How do I get a human to come to my home to measure for cabinets? They advertise the service then make it impossible to use it. Their hold msg is actually telling me that shopping is about convenience. Apparently not. Buzzzzzzzzare.
12/15/2015 2:58:25 PM 1 75 Yes They shipped me a broken table four times.... It was broken each time they sent me a new one because it was packaged so horribly. No protection at all. I eventually gave up trying to get a non-broken one and was so sick of spending an hour or more trying to talk to a representative each time I called that I just kept the stupid table. VERY UNHAPPY
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Company Information

customer service phone: 800-434-4532
customer service email:  
customer service url: http://info.ikea-usa.com/IKEAContactUs/Contact.aspx

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