|
10/9/2009 9:14:58 AM |
2 |
10 |
Yes |
Took me 10 minutes to reach a numan who politely listened to all I had to say, then completely ignored it. Stated a solution to me that I had already said had failed, thanked me and hung up |
|
9/16/2009 12:10:27 PM |
1 |
65 |
No |
THEY SUCK!!! THEY PLAY THE CONTACT CUSTOMER SERVICE CIRCLE GAME AND THE "WELL CALL YOU BACK" GAME AND NEVER DO! |
|
1/23/2009 6:31:36 PM |
2 |
12 |
No |
sucks |
|
1/7/2009 8:24:48 AM |
0 |
35 |
No |
Got routed through 3 call agents who all asked the same question. After the last agent I spoke with put me on hold to go to tech support, I got disconnected after 35 minutes. |
|
12/29/2008 8:23:20 PM |
1 |
20 |
No |
|
|
12/26/2008 1:33:24 PM |
2 |
4 |
No |
|
|
9/30/2008 2:16:44 PM |
1 |
60 |
No |
Horrible, horrible and more horrible. I don't know what they do but every time you ask for a supervisor amazingly enough you get disconnected - and they won't give you a direct line. You also get lied to by CSRs about what you have to purchase in order to qualify for a software upgrade price. But Adobe has us by the neck as they are the only company that makes the software needed... Horrible. |
|
8/20/2008 12:34:07 PM |
2 |
10 |
Yes |
I had trouble with their software - spent several hours on the phone - often being put on hold for 10 to 15 minutes at a time and no one returned to the line. Technicians seem to just want to get me off the phone and aren't concerned about helping me with my problem. |
|
8/11/2008 5:12:22 PM |
1 |
5 |
No |
Indial CSR in a noisy call center. Could not believe that tech support closes at 5pm pst. Stunned, is a better word. |
|
8/7/2008 2:20:10 PM |
4 |
10 |
Yes |
My CSR was extremely
polite, professional,
and showed genuine
interest in my question -
even though company policy
did not allow her to give
out the information I
requested.
People are pretty "tight lipped" about anything to
do with proprietary rights.
This may be due to all the
litigation going on over
who owns what on the internet.
{too much "sewage"} *SMILE*
Even though I ultimately failed, I definitey 'did no
harm' to U.S. - India public
relations. ;-)
Anyway, I did my best. . .that's my story and I'm sticking to it.
Hang in there, everyone - we'll make it. . .eventually. |
|
8/1/2008 7:55:28 PM |
1 |
5 |
|
mostly Indians who could not be understood.got disconnected 3 times. Never got problem solved |
|
7/24/2008 7:22:46 AM |
4 |
1 |
Yes |
Agent spoke english fine and answered my question quickly. However, answered question in extremely generic way. Also, before even saying "hello" i was asked for my name and phone number. I don't think i really need to give them that. |
|
7/3/2008 2:37:34 PM |
2 |
20 |
No |
I was suffled between customer service and tech support and back to customer service over an hour inorder to get a replacement CD that came with my software. The customer support in some "far east" land I would rate their information as generic. I could have been calling customer support for pair of polyester pants from Walmart. They are not trained to know about your specific product. The holds were very long. |
|
5/22/2008 2:20:30 PM |
1 |
5 |
No |
on hold for 55 mins then hung up on |
|
5/22/2008 2:11:40 PM |
1 |
2 |
No |
Awful support, couldn't understand a thing... I was very polite. They hung up on me whether on purpose or by accident 4 times today. SALES is in the US, all support is in India. Extremely disappointed in Adobe, worst support call I've EVER experienced. |
|
5/20/2008 7:33:32 AM |
4 |
1 |
Yes |
|
|
5/14/2008 9:06:08 AM |
5 |
1 |
Yes |
This number took me directly to a hujman |
|
3/23/2008 1:55:09 PM |
1 |
15 |
|
After reaching customer support, you will receive a "resolved" email even tho it is not resolved. |
|
3/19/2008 6:00:06 AM |
0 |
240 |
|
no vm after hours |
|
3/8/2008 8:59:00 PM |
1 |
20 |
|
Non-english |
|
(1.81)