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rate a company - Tracfone

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.66)
Average Minutes: 33

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
11/14/2016 4:01:37 PM 1 1 yes 1
11/14/2016 4:01:28 PM 1 0 yes 1
11/14/2016 4:01:12 PM 1 1 -1' 1
11/14/2016 4:01:08 PM 1 1 yes -1'
5/10/2016 9:16:47 AM 0 0 Yes Their phones are defective. I spent an entire day trying to get a phone to work. People I talked to would shunt me off to another department who never answered. I tried two different tracfones, different models. Neither would activate.
2/18/2016 12:41:06 AM 1 1 yes 1
7/28/2015 11:18:30 AM 3 1 Yes 800-339-9345; Phone answered right away. However, some accent problems - even with phonetic alphabet.
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Company Information

customer service phone: 800-378-9575
customer service email:  
customer service url: http://www.tracfone.com/case_select_action.jsp?nextPage=case_select_action.jsp&task=tech_support

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