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rate a company - AIG

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (2.67)
Average Minutes: 26

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
4/8/2009 9:33:09 PM 1 56 Yes Awful!
1/14/2009 2:40:21 PM 2 4 Yes Hard to get information once you talk to someone.
9/26/2008 12:00:32 PM 5 1 Yes very helpful
6/17/2008 8:40:04 AM 5 3 Yes I just called this number and they were very helpful. I told them where I got their number and the rep told me they have no options other then straight to a rep. The department that answers does nothing other then help people get directed correctly for AIG.
5/12/2008 7:06:55 AM 0 0  
5/8/2008 2:45:23 PM 5 1 Yes Extremely helpful-I got to a wrong department & they t/ferred me over to the correct one & stayed w/me until I was sure I was at the correct dept. Each person dealt with was extremely kind, polite & mannerly.
4/22/2008 7:58:33 AM 5 1 Yes  
4/4/2008 7:29:42 PM 0 0   Didn't find a human!
4/1/2008 6:19:43 AM 1 1    
3/2/2008 6:47:59 AM 5 240    
  1 5    
  2 50    
  3 10    
  1 10    
  2 10    
  4 8    
  1 120    
  5 0    
  5 1    
  1 10    
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Company Information
customer service phone: 877-638-4244
customer service email:  
customer service url: http://www.aig.com/gateway/contact/1-70-0-0-contact.htm?pagetitle=AIG

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