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rate a company - AIG

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Rate the company's customer service

*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)

Rating:

Minutes to get to a human:

Was the agent understandable?

comments:

Your email (optional):

Consumer Rating:

(2.67)
Average Minutes: 26

Previous Feedback
date (pst) *	rating	minutes	Understandable Y/N	comments
4/8/2009 9:33:09 PM	1	56	Yes	Awful!
1/14/2009 2:40:21 PM	2	4	Yes	Hard to get information once you talk to someone.
9/26/2008 12:00:32 PM	5	1	Yes	very helpful
6/17/2008 8:40:04 AM	5	3	Yes	I just called this number and they were very helpful. I told them where I got their number and the rep told me they have no options other then straight to a rep. The department that answers does nothing other then help people get directed correctly for AIG.
5/12/2008 7:06:55 AM	0	0
5/8/2008 2:45:23 PM	5	1	Yes	Extremely helpful-I got to a wrong department & they t/ferred me over to the correct one & stayed w/me until I was sure I was at the correct dept. Each person dealt with was extremely kind, polite & mannerly.
4/22/2008 7:58:33 AM	5	1	Yes
4/4/2008 7:29:42 PM	0	0		Didn't find a human!
4/1/2008 6:19:43 AM	1	1
3/2/2008 6:47:59 AM	5	240
	1	5
	2	50
	3	10
	1	10
	2	10
	4	8
	1	120
	5	0
	5	1
	1	10
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Company Information
customer service phone:	877-638-4244
customer service email:
customer service url:	http://www.aig.com/gateway/contact/1-70-0-0-contact.htm?pagetitle=AIG