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customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:
Minutes to get to a human:
Was the agent understandable?
Yes
No
comments:
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Previous Feedback
date (pst) *
r
ating
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inutes
Understandable Y/N
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omments
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Company Information
customer service phone:
800-686-0022
customer service email:
customer service url:
https://www.firstenergycorp.com/content/customer/outages_help/Report_Power_Outages.html
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