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rate a company - Bellco Credit Union

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
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Consumer Rating: (0.71)
Average Minutes: 50

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
7/11/2018 5:18:55 PM 1 70 No This now is the second month which the first being in June and now July as I try to change it will not allow me anywhere to put in my credit card information and now I'm being told that I can't do that, since my husband is on the loan with me he said he's primary so he's the one that would have to have all the credentials in there even though mine have been in there for the last three and a half years and I've been paying for it just fine. I just want to pay my car payment I waited over an hour for someone's answer I have called 5 times so far this month without any help. This is the same as last month and my payment finally got taken over the phone on June 19th which I hope they didn't add a late fee
7/11/2018 5:18:48 PM 1 70 No This now is the second month which the first being in June and now July as I try to change it will not allow me anywhere to put in my credit card information and now I'm being told that I can't do that, since my husband is on the loan with me he said he's primary so he's the one that would have to have all the credentials in there even though mine have been in there for the last three and a half years and I've been paying for it just fine. I just want to pay my car payment I waited over an hour for someone's answer I have called 5 times so far this month without any help. This is the same as last month and my payment finally got taken over the phone on June 19th which I hope they didn't add a late fee
7/11/2018 5:18:48 PM 1 70 No This now is the second month which the first being in June and now July as I try to change it will not allow me anywhere to put in my credit card information and now I'm being told that I can't do that, since my husband is on the loan with me he said he's primary so he's the one that would have to have all the credentials in there even though mine have been in there for the last three and a half years and I've been paying for it just fine. I just want to pay my car payment I waited over an hour for someone's answer I have called 5 times so far this month without any help. This is the same as last month and my payment finally got taken over the phone on June 19th which I hope they didn't add a late fee
7/11/2018 5:18:45 PM 1 70 No This now is the second month which the first being in June and now July as I try to change it will not allow me anywhere to put in my credit card information and now I'm being told that I can't do that, since my husband is on the loan with me he said he's primary so he's the one that would have to have all the credentials in there even though mine have been in there for the last three and a half years and I've been paying for it just fine. I just want to pay my car payment I waited over an hour for someone's answer I have called 5 times so far this month without any help. This is the same as last month and my payment finally got taken over the phone on June 19th which I hope they didn't add a late fee
7/11/2018 5:18:16 PM 1 70 No This now is the second month which the first being in June and now July as I try to change it will not allow me anywhere to put in my credit card information and now I'm being told that I can't do that, since my husband is on the loan with me he said he's primary so he's the one that would have to have all the credentials in there even though mine have been in there for the last three and a half years and I've been paying for it just fine. I just want to pay my car payment I waited over an hour for someone's answer I have called 5 times so far this month without any help. This is the same as last month and my payment finally got taken over the phone on June 19th which I hope they didn't add a late fee
4/7/2017 2:18:54 PM 0 0 No Awful Company
4/7/2017 2:18:50 PM 0 0 No Awful Company

Company Information

customer service phone: 800-235-5261
customer service email:  
customer service url: https://faqs.bellco.org/bellco/consumer/search.asp

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