Great Customer Service Club - Utilities
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The Utility companies listed below have earned membership in the GetHuman Great Customer Service Club by providing superior customer service.  Out of a number of companies that are listed on the GetHuman web site, these suppliers are the only ones that have received the votes of consumers testifying to the high quality of customer service that they are providing.


Sumter Electric, commonly known as SECO Energy, was founded in 1938. It is one of the largest electric distribution cooperatives in the nation, serving homes and businesses in seven counties of Central Florida. We are owned by the people we serve. SECO’s conservative approach to doing business pays dividends for the members and keeps the focus on providing excellent service to all.

We know that good service is extremely important. We know that our members expect their Co-op to be operated in a thoughtful and fiscally responsible fashion and our members expect us to be a good neighbor. We know this because we’re local, we care, and we have the very valuable input of our owners.

SECO, and nine other distribution cooperatives in Florida, own and purchase power from Seminole Electric Cooperative. SECO Energy is one of the Touchstone Energy® cooperatives, a nationwide branding alliance that compliments the local connection cooperatives have with their member-owners while providing the resources of a vast, integrated network of cooperatives. It’s a commitment to our customers that they can continue to count on us, as a locally based and controlled utility to deliver innovative, reliable, affordable energy services and to be an advocate for their energy and community needs.



Yellowstone Valley Electric Cooperative (YVEC) is a not-for-profit rural electric cooperative serving 15,000 meters in Yellowstone, Carbon, Big Horn, Musselshell, Stillwater and Treasure Counties.  Our system consists of over 2,300 miles of line in the above listed counties.  We strive to provide the best possible electric service at the lowest possible cost.



PNM serves about 498,700 electricity customers statewide and also sells electricity on the wholesale market.

The company, New Mexico's largest electricity provider, is based in Albuquerque.

PNM was founded in 1917 as the Albuquerque Gas and Electric Co. and has undergone several transformations, including name changes, in its history. It sold its natural gas utility to New Mexico Gas Company in 2009.

The PNM Resources Foundation, a non-profit, tax-exempt corporation, has established generous contributions to non-profit organizations and educators in New Mexico.



Potomac Electric Power Co. (Pepco) is a regulated electric utility that provides transmission and distribution services and is a wholly owned subsidiary of Pepco Holdings, Inc. (PHI). We deliver safe, reliable and affordable electric service to more than 788,000 customers in Maryland and the District of Columbia.

Pepco is committed to ensuring that our customers continue to receive the highest quality service available. We place a high value on being a good corporate citizen. We conduct our business responsibly and in a manner designed to protect the health and safety of our employees, our customers, the general public and the environment. We encourage and support our employees who give their time and energy creating a brighter future for others.


Since our formation in 1911, Dayton Power & Light (DP&L) has been a proud partner with Dayton and our surrounding communities.

Fast Facts

Customers: Over 500,000 in 24 counties throughout the Miami Valley
Employees (as of 1/1/12 including all of DPL Inc.): 1,509
Service Territory: 6,000 square miles
Transmission Lines: Overhead Wire: 1,825 miles / Underground Cable: 4 miles
Distribution Lines: Overhead Wire: 10,557 miles / Underground Cable: 3,280 miles
Substations: 154
Record Peak Demand: 3,270 megawatts in August 2007
Headquarters: Dayton, Ohio



RG&E, a subsidiary of Iberdrola USA, serves 367,000 electricity customers and 303,000 natural gas customers in a nine-county region centered on the City of Rochester. Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company with more than 2.4 million customers in upstate New York and New England. We are a team of dedicated individuals working as one to deliver value to our customers, employees and shareholders. By providing outstanding customer service and exceptional reliability, while holding safety and the environment in high regard, we aspire to be a world-class energy company. For more information, visit and



Idaho Power is an electric utility engaged in the generation, transmission, distribution, sale and purchase of electric energy and is regulated by the Federal Energy Regulatory Commission (FERC) and the state regulatory commissions of Idaho and Oregon.

With 17 low-cost hydroelectric projects as the core of their generation portfolio, their residential, business and agricultural customers pay some of the nation's lowest prices for electricity.

Idaho Power’s unique service area spans some of the most rugged and remote landscape across southern Idaho and eastern Oregon.  The Population of Service Area is approximately 1,000,000 with 24,000 square miles in southern Idaho and eastern Oregon.  IP has a total of 492,073 customers.



Alameda Municipal Power was founded in 1887. Formerly Alameda Power and Telecom, and The Bureau of Electricity prior to that, AMP is the oldest municipal utility in California and is among the oldest in the nation, public or private.

Alameda Municipal Power serves the entire area of the City of Alameda and has approximately 95 pole miles of overhead lines, and over 170 cable miles of underground lines.  It serves approximately 34,000 accounts (30,000 residential and 3,800 commercial industrial) which provides service to a population of approximately 75,000 customers.

AMP is a member of Northern California Power Agency, a joint powers agency which operates under a joint powers agreement among 18 public agencies.



The Tennessee Valley Authority, a corporation owned by the U.S. government, provides electricity for 9 million people in parts of seven southeastern states at prices below the national average. TVA, which receives no taxpayer money and makes no profits, also provides flood control, navigation and land management for the Tennessee River system and assists utilities and state and local governments with economic development.



CVPS, the largest electric company in Vermont, was organized on Aug. 20, 1929 by the consolidation of eight electric companies including those serving Bradford, Claremont (N.H.), Middlebury, Rutland and Windsor. Today CVPS can trace its roots to more than 100 companies, one dating back to 1858.

Today, CVPS serves over 159,000 customers in 163 communities. J.D. Power and Associates, a global marketing and surveying company that ranks everything from automakers to financial services, in 2010 ranked CVPS first among East Region utilities and sixth in the industry for customer service. For overall customer satisfaction, CVPS continues to rank in the top tier of utilities in the East Region, at fifth place, and third among similar-sized utilities in the East.

As an investor-owned utility, CVPS plays an integral role in Vermont's economic, electric and energy future.



APS is Arizona’s largest and longest serving electric utility and serves more than 1.1 million customers in 11 of the state’s 15 counties. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW)



El Paso Electric is a regional electric utility providing generation, transmission and distribution service to approximately 372,000 retail and wholesale customers in a 10,000 square mile area of the Rio Grande valley in west Texas and southern New Mexico.  Its service territory extends from Hatch, New Mexico to Van Horn, Texas and includes two connections to Juarez, Mexico and the Comisión Federal de Electricidad (CFE), Mexico’s national utility.  EPE’s principal industrial and large customers include steel production, copper and oil refining, and United States military installations including the United States Army Air Defense Center at Fort Bliss in Texas and the White Sands Missile Range and Holloman Air Force Base in New Mexico.


Rocky Mountain Power is one of the lowest-cost electric utilities in the United States, providing safe and reliable service to more than one million customers in Wyoming, Utah and Idaho. The company works to meet growing energy demand while protecting and enhancing the environment.  


Wisconsin Public Service Company began in 1883 as the Oshkosh Gas Light Company. It was incorporated as Wisconsin Public Service in 1922. And it was first listed on the New York and Midwest stock exchanges in 1953.

In 1994, WPS became a subsidiary of WPS Resources Corporation, an energy holding company. In February 2007, WPS Resources Corporation became Integrys Energy Group.


In 2008, WPS celebrated 125 years of serving customers and communities.

WPS has 19 offices serving 24 counties throughout north-central Wisconsin and in Menominee, Michigan.



CMP, a subsidiary of Iberdrola USA, is Maine’s largest electricity transmission and distribution company, serving more than 600,000 customers. The company has been ranked #1 in customer satisfaction three times by J.D. Power and Associates. Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company with more than 2.4 million customers in upstate New York and New England. We are a team of dedicated individuals working as one to deliver value to our customers, employees and shareholders. By providing outstanding customer service and exceptional reliability, while holding safety and the environment in high regard, we aspire to be a world-class energy company.
For more information, visit and

Founded in 1889, Avista engages in energy production, transmission and distribution, as well as other energy-rated activities.

An investor-owned utility (New York Stock Exchange ticker symbol: AVA) with annual revenues of more than $1.3 billion, Avista provides electric and natural gas service to about 481,000 customers in a service territory of more than 30,000 square miles.

We serve those customers with a mix of hydro, natural gas, coal and biomass generation delivered over 2,100 miles of transmission line, 17,000 miles of distribution line and 6,100 miles of natural gas distribution mains.

Avista is headquartered in Spokane, Washington, and our nearly 2,000 employees work in five western states advancing our company’s five strategic priorities: operational excellence, responsible resource mix, customer orientation, environmental stewardship and community partnership.



Black Hills Energy is a Black Hills Corporation company that provides electric and natural gas service to over 600,000 customers in Colorado, Iowa, Kansas and Nebraska.

Black Hills Corporation is a diversified energy company with a tradition of exemplary service and a vision to be the energy partner of choice - is based in Rapid City, S.D., with corporate offices in Golden, Colo., and Omaha, Neb. The company serves 759,000 utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota and Wyoming. The company's non-regulated businesses generate wholesale electricity, produce natural gas, oil and coal, and market energy. We partner to produce results that improve life with energy. More information is available at Black Hills Corporation.

From AEL&P's humble beginnings in 1893, when we had several dozen customers and the ability to power a maximum of 2,500 light bulbs, Alaska Electric Light and Power has grown to serve over 14,500 customers who consume more than 293 million kilowatt-hours of electrical energy each year. This makes AEL&P the largest investor-owned, or privately owned and financed electrical utility in Alaska, and the sixth largest utility in the state.

Investor-owned electrical utilities are common in the Lower 48, but they aren't in Alaska. Most Alaskan utilities are owned by the municipalities they serve, or they are publicly owned associations or cooperatives.

As a privately owned company, Alaska Electric Light and Power has had to rely entirely on sound business practices to manage the company and obtain the financing required to make the capital improvements needed to serve Juneau.

A natural benefit of this arrangement for AEL&P's customers is the constant effort by the Company to keep all expenses to an absolute minimum. Lower costs and overhead for us means lower rates for our customers.

Another customer benefit is our continual interest in our customers' thoughts and concerns. Routinely over the years, AEL&P has reminded its employees that consumers are customers, and they judge the company by the actions of the company and its employees. For example, in 1922 AEL&P General Manager Winfield Pullen wrote up a small card, entitled "Employee Service Guide." The card was a message to the employees to remind them that customers judge the company by the actions of the employees. His words to AEL&P employees were:

"Courtesy always pays and you are paid to be courteous. Never look upon a customer's complaint as a nuisance. If justified, it is a service to the company, but justified or not, it affords an opportunity for courteous service."


Appalachian Power provides electricity to 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power (NYSE: AEP), one of the largest electric utilities in the United States, with more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.  


Allegheny Energy is an investor-owned utility with over $3 billion in annual revenues and more than 4,000 employees.


The company owns and operates generating facilities and delivers low-cost, reliable electric service to over 1.5 million customers in Pennsylvania, West Virginia and Maryland.


Progress Energy (NYSE: PGN), headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 22,000 megawatts of generation capacity and approximately $10 billion in annual revenues. Progress Energy includes two major electric utilities that serve about 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy-efficiency programs, investments in renewable energy technologies and a state-of-the-art electricity system. Progress Energy celebrated a century of service in 2008. Visit the company's website at  

Dominion Logo

Dominion, headquartered in Richmond, Va., serves 3.8 million retail natural gas and electricity customers in fives states. It has an electric power generation portfolio of more than 19,000 megawatts and is one of the nation's largest independent oil and natural gas companies, with 2.8 trillion cubic feet equivalent of reserves in Canada, Appalachia and the Gulf Coast.

Headquartered in Clarksburg, WV, Dominion Hope has been providing reliable service to its customers for more than a century. We're Dominion's West Virginia natural gas utility. And...our new look and name are all about doing business quicker and easier to provide the services you need.
Using an extensive 2,800 mile pipeline system -- with almost 80 percent of the throughput from Appalachian sources -- we support thousands of residential, business and wholesale customers throughout 32 counties in West Virginia. You can count on our strength.

Dominion Virginia Power is one of the nation's 10 largest investor-owned electric utilities. We deliver power to more than 2 million homes and businesses in Virginia and North Carolina and are active nationally in wholesale power sales and energy services.
Our service area spans an economically healthy region from Northern Virginia to northeastern North Carolina.

Dominion North Carolina Power is one of the nation's 10 largest investor-owned electric utilities. We deliver power to more than 2 million homes and businesses in Virginia and North Carolina and are active nationally in wholesale power sales and energy services. Our service area spans an economically healthy region from Northern Virginia to northeastern North Carolina.


Duke Energy Duke Energy is one of the largest electric power companies in the United States. We supply and deliver energy to approximately 4 million U.S. customers. We have approximately 35,000 megawatts of electric generating capacity in the Midwest and the Carolinas, and natural gas distribution services in Ohio and Kentucky. In addition, we have more than 4,000 megawatts of electric generation in Latin America. We are also a joint-venture partner in a U.S. real estate company.

The company is headquartered in Charlotte, N.C., and is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK


Exelon Corporation is one of the nation’s largest electric utilities with more than $15 billion in annual revenues. It distributes electricity to approximately 5.2 million customers in Illinois and Pennsylvania, and gas to 480,000 customers in the Philadelphia area. In addition, for energy delivery Exelon’s operations include energy generation and power marketing.

It has one of the industry’s largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid-Atlantic. Exelon operates the largest nuclear fleet in the United States, the third largest commercial nuclear fleet in the world, and is generating nuclear energy more efficiently than ever.

Headquartered in Chicago, Exelon trades on the NYSE under the ticker symbol EXC. Thought leadership, innovation and passion are keys to success in the energy industry and are embodied by Exelon’s executive leadership.


  Georgia Power is an investor-owned, tax-paying utility that serves 2.25 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average.
FirstEnergy Corp. is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, serving4.5 million customers within 36,100 square miles of Ohio, Pennsylvania and N ew Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity. Our Corporate Vision is to become a leading regional energy provider.

Jersey Central Power & Light Company is headquartered in Morristown, New Jersey and provides electric service to customers in northern and central New Jersey.


NSTAR is the largest Massachusetts-based, investor-owned electric and gas utility, with revenues of approximately $3.3 billion and assets totaling approximately $7.8 billion. NSTAR transmits and delivers electricity and gas to 1.1 million electric customers in 81 communities and nearly 300,000 gas customers in 51 communities. NSTAR employs more than 3,100 employees in its regulated business.


Based in Philadelphia, PECO is an electric and natural gas utility subsidiary of Exelon Corporation.

PECO serves 1.6 million electric and 480,000 natural gas customers in southeastern Pennsylvania and has about 2,500 employees. Founded in 1881, PECO is the state's largest utility, operating and maintaining a network with 550 electric substations, 21,000 miles of distribution and transmission lines, 27 natural gas gate stations and 6,600 miles of underground gas mains.

PECO has been recognized as Pennsylvania's safest utility by the state Department of Labor & Industry and has also received related awards from the Energy Association of Pennsylvania and the American Gas Association.


Pennsylvania Electric Company is based in Erie, Pennsylvania and provides electric service to customers in northern and central Pennsylvania.
Pennsylvania Power Company is based in New Castle, Pennsylvania and provides electric service to customers in western Pennsylvania.
Southern California Edison is the product of more than a century of providing reliable electric service to central, coastal and southern California.

We help our customers stretch their energy dollars through rebates, which they can receive through SCE's energy efficiency programs. Customers can receive incentives for helping to control power demand through "demand-response" programs, which help to keep wholesale supplies and prices under control.

As part of our commitment to environmental protection, the electric power we provide for our customers includes more alternate and renewable energy (16.7%), from a greater variety of resources, than nearly any other utility in the world. We have been active in efforts to improve Southern California air quality since the 1940s.
Virginia Natural Gas, a subsidiary of AGL Resources, provides natural gas service to more than 264,000 residential, commercial and industrial customers in Southeastern Virginia. The company is based in Norfolk. Virginia Natural Gas continues to be one of the fastest growing natural gas distribution companies in the country and is known for its outstanding customer service.


Xcel Energy logo Our name reflects our core value — excellence in energy products and services.  We are dedicated to providing you the best in service, value and information to enhance your professional and personal life. We are committed to customer satisfaction by continuously improving our operations to be a low-cost, reliable, environmentally sound energy provider. We have been successfully proving this to our customers for more than 130 years and will work hard to continue with this commitment in the future.

As a leading combination electricity and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.3 million electricity customers and 1.8 million natural gas customers.





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